General Questions
Q. Do you have a retail store where I can walk in and browse products?
A. No. We operate as a workshop only. All orders must be placed online through our website before arranging pickup.
Q. Are your products in stock in New Zealand or shipped from overseas?
A. All listed items are in stock here in Christchurch. We do not ship products from overseas.
Shipping and Orders
Q. Do you offer international shipping?
A. Currently we only ship internationally to Australia only.
Q. How quickly will I receive my order?
A. Most small items are sent via overnight courier with NZ Post, so delivery is typically next working day. Larger items such as consoles usually take between 1–4 working days.
Console Repairs
A. Easy. Contact us and we will organise everything with you. Carefully package your console (no cables or controllers required) and courier it to us. Shipping your console to us is your responsibility. Once the repair is complete, we will arrange and cover the return shipping back to you.
Read our full Send In Console Repairs NZ guide →
Q. Do I need to send cables or accessories with my console?
A. No. We only need the console itself. The only exception is if you require work involving a hard drive, in which case you will need to include it.
Q. How long do repairs take?
A. We operate on a first-in, first-out basis, so the sooner your console arrives, the sooner it will be worked on. Most repairs are completed within 1–2 working days, however this may vary depending on current workload.
Q. Do I need to book a repair in advance?
A. Yes. Please contact us first so we can confirm the issue and provide instructions before you send or drop off your console.
Q. Do you repair all console brands?
A. We repair a wide range of consoles including PlayStation and Xbox. If you are unsure, contact us and we can confirm.
Q. Will my data be safe during repair?
A. We take care during repairs, however we recommend backing up your data where possible as we cannot guarantee data will not be lost.
Q. Can I drop off and pick up my console in person?
A. Yes, but this must be arranged in advance as we are a workshop only and not a retail store.
Q. Do you provide quotes before repairing?
A. Yes. We will assess your console and confirm the cost before proceeding with any repair.
Q. What happens if my console cannot be repaired or I decide not to proceed?
A. If your console is not repairable, or you choose not to proceed with the quoted repair, an assessment fee may apply.
Q. Are HDMI port repairs reliable?
A. Yes. When repaired correctly using quality parts, proper tools, and correct installation techniques, HDMI port repairs are very reliable and in many cases can be more durable than the original factory-installed port.
Warranty and Payments
Q. Do you provide a warranty on repairs?
A. Yes. All repairs come with a 6-month warranty covering the specific fault that was originally repaired. If the same issue occurs again within this period, we will fix it at no additional cost.
Q. What does the repair warranty not cover?
A. The warranty only applies to the original fault. It does not cover new or unrelated issues, physical damage (including drops, liquid damage or impact damage etc), misuse, or any tampering or repairs carried out by others after our work. Any separate faults will be treated as a new repair.
Q. What payment methods do you accept?
A. We accept Eftpos and cash in store. We cannot accept credit cards, payWave payments or Afterpay in store. We can accept credit card payments and Afterpay via our website. Payment is required on or before pick up or return shipping. Bank transfer payments must clear before collection.