Can’t visit our Christchurch workshop? No problem. Lounge Lizard Gaming offers a send-in console and controller repair service for customers throughout New Zealand.
You can send us your PlayStation, Xbox, Nintendo or retro gaming console or controller by courier. Customers are responsible for organising and paying for the courier to our workshop. Once it arrives, we assess the fault, confirm the repair cost, and complete the repair once approved.
How Our Send-In Repair Service Works
- Contact us first with the console or controller model and fault details.
- We confirm whether the repair is something we can help with.
- Pack your console or controller safely using the instructions below.
- Courier the console or controller to our Christchurch workshop.
- We inspect the console or controller and confirm the repair cost.
- Once approved, we carry out the repair.
- Your console or controller is tested, packed, and sent back to you.
Before You Send Your Console or Controller
Please contact us before sending anything in. This helps us confirm the likely fault, avoid unnecessary courier costs, and make sure we have the correct parts available.
Please include your name, phone number, return address, email address, console or controller model, and a short description of the fault inside the box.
What To Send
In most cases, we only need the console or controller itself. If you are sending a console, please do not include controllers, power cables, HDMI cables, games, stands or accessories unless we specifically ask for them.
If the fault only happens with a certain accessory, cable or controller, please let us know before sending anything in.
Packaging Instructions
Please pack your console or controller carefully. Courier damage can happen when items are sent in oversized boxes with insufficient padding, allowing the item to move around during transport.
- Use a strong cardboard box.
- Wrap the console or controller in bubble wrap or similar protective packaging.
- Use enough padding so the console or controller cannot move around inside the box. Smaller, tighter-fitting boxes are usually safer than oversized boxes where the item can shift during transport.
- Avoid sending the console or controller in its original retail box unless that box is inside another box.
- Do not place loose cables or accessories against the console or controller where they can cause damage.
- Seal the box properly with packing tape.
- Use a tracked courier service.
If your console or controller is packaged correctly and securely, there is very little chance of it being damaged during courier transport. Thousands of electronics are shipped safely every day throughout New Zealand, and careful packaging is the key to protecting your item while in transit.
Courier To Our Workshop
Customers are responsible for arranging and paying for the courier to our Christchurch workshop. We recommend using a tracked courier service and keeping your tracking details until the item has arrived safely.
Return Shipping
Once the repair is complete, we will package your console or controller securely and send it back using a tracked courier service. Return shipping costs will be confirmed as part of the repair quote.
Repair Assessment and Pricing
Some repairs can be quoted before the console or controller arrives. Other faults need to be inspected first. We will always confirm the cost before carrying out any paid repair work.
If the console or controller is not repairable, or you choose not to proceed, we can return it to you. Inspection or return shipping costs may still apply depending on the situation.
Common Send-In Repairs
- HDMI port repairs
- No signal faults
- No power faults
- Overheating and fan noise issues
- Console servicing and dust cleaning
- Stick drift repairs
- Controller button faults
- Controller charging port repairs
- Controller analog module replacements
- Disc drive faults
- Hard drive and SSD replacements
- Retro console repairs and upgrades
Typical Turnaround Times
Many common repairs are completed within 24 to 48 hours of the item arriving at our Christchurch workshop.
Simple repairs such as HDMI port replacements, servicing, overheating repairs, and some stick drift repairs are often completed within 1 to 2 working days depending on current workload.
More complex faults, liquid damage repairs, or repairs requiring special-order parts may take longer. If additional time is needed, we will keep you updated throughout the repair process.
Send-In Repair FAQ
How do I pay?
Customers can place and pay for repairs directly through our website using credit card, Afterpay, or bank transfer. Alternatively, once we receive and assess the console or controller, we can send an invoice with our bank account details for payment by bank transfer.
Do I need to contact you before sending my console or controller?
If you need help identifying the fault or it is not a common repair listed on our website, then yes please contact us before sending anything in so we can confirm the fault, check parts availability, and give you the correct details.
Who pays for the courier to you?
Customers are responsible for organising and paying for the courier to our Christchurch workshop. Please use a tracked courier service.
What should I include in the box?
Please include your name, phone number, email address, return address, console or controller model, and a short description of the fault.
Should I send cables or accessories?
Usually no. In most cases we only need the console or controller. Please only include cables, accessories or other items if we specifically ask for them.
How should I package my console or controller?
Use a strong box, wrap the item well, and use enough padding so it cannot move around during courier transport.
Do you repair consoles and controllers from anywhere in New Zealand?
Yes. Customers throughout New Zealand send consoles and controllers to our Christchurch workshop for repair.
Will you quote the repair before doing the work?
Yes. We will confirm the repair cost before carrying out any paid repair work.
How is my console or controller returned?
Once repaired and tested, your console or controller is securely packed and returned using a tracked courier service.
What happens if my console or controller cannot be repaired?
If the console or controller is not repairable, or you choose not to proceed, we can return it to you. Any inspection or return courier costs will be confirmed with you.