Return Policy

Returns & Warranty Policy

At Lounge Lizard Gaming, we are committed to providing quality products, repairs and customer service. The following information outlines our returns, warranty and repair policies.

Product Returns & Warranty Claims

Faulty Products

Products may be returned within their applicable warranty period if they are found to be faulty or defective. Proof of purchase is required for all warranty claims.

We do not accept returns for change of mind, incorrect purchases, or compatibility issues where the product is functioning as intended.

Return Condition Requirements

All returned items must:

  • Be returned in their original condition where possible
  • Include all accessories, packaging and supplied components
  • Not show signs of physical damage, misuse or tampering

Items returned with missing parts, damaged connectors, installation damage or signs of modification will be refused for warranty.

Installation & Modification Disclaimer

Products that have been soldered, modified, installed incorrectly or physically altered are not covered under warranty unless installation was performed by Lounge Lizard Gaming.

Improper installation, accidental damage or failed DIY installation attempts void any applicable warranty.

Repair Warranty

All repairs completed by Lounge Lizard Gaming include a 6-month warranty covering the original fault repaired.

This warranty applies only to the specific repair performed and does not cover:

  • Physical damage after repair
  • Liquid damage
  • Power surges or electrical damage
  • Tampering or attempted repairs by another party
  • Unrelated faults that develop after the original repair
  • Software issues, bans or user-caused damage

If a warranty issue occurs, the device must be returned to us for assessment before any repair, replacement or refund decision is made.

Game Disc Warranty

Dead on Arrival (DOA) Warranty

All game discs include a 7-day DOA warranty from the date of delivery or collection.

If a game is found to be faulty within this period, please contact us immediately for troubleshooting and return instructions.

Game Condition & Testing

All discs are visually inspected prior to dispatch to ensure they are free from major scratches or defects that could affect gameplay.

Returned games will be tested upon arrival. If the reported fault is confirmed, a replacement, repair or store credit may be offered at our discretion.

Shipping & Return Costs

  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer unless required under New Zealand consumer law
  • Customers are responsible for safely packaging returned items

Additional Information

  • We reserve the right to refuse returns that do not meet the conditions outlined above
  • Warranty claims may require testing and assessment before approval
  • Refunds, repairs or replacements will be handled in accordance with the Consumer Guarantees Act where applicable

If you have any questions regarding returns or warranty coverage, please contact us before sending any items back.

Thank you for choosing Lounge Lizard Gaming.